Duane E. Norman, Sr. v. Trans Union, LLC class action settlement
The Trans Union, LLC class action settlement has closed and is no longer accepting claims. Who it covered: All consumers with a U.S. address to whom Trans Union sent its '502 Letter' in response to a written dispute of an inquiry from December 5, 2016 to January 31, 2025. Eligible claimants can receive between $20 and $160. The deadline to file a claim was June 24, 2025, and it has passed.
Plaintiff Duane Norman, Sr. alleged that Trans Union violated the Fair Credit Reporting Act by failing to conduct a reasonable investigation of disputes of hard inquiries in credit files. Specifically, Trans Union allegedly sent a form '502 Letter' instead of contacting the company that requested the credit report or removing the disputed hard inquiry. Trans Union denies all wrongdoing but agreed to a $23 million settlement and changes to its dispute-handling practices.
The facts
| Claim deadline | June 24, 2025 |
|---|---|
| Payout | between $20 and $160 |
| Proof required | No |
| Class period | December 5, 2016 to January 31, 2025 |
| Court | E.D. Pa. |
| Docket number | 2:18-cv-05225-GAM |
| Administrator | American Legal |
| Final approval hearing | July 22, 2025 |
| Status | Closed, no longer accepting claims |
Common questions
Who is eligible for the Trans Union, LLC settlement?
All consumers with a U.S. address to whom Trans Union sent its '502 Letter' in response to a written dispute of an inquiry from December 5, 2016 to January 31, 2025.
How much money will I get?
Eligible claimants can receive between $20 and $160. Class members who do nothing automatically receive a check of approximately $20–$30. Those who file a claim for experiencing certain harms may receive a higher payment of up to $160, depending on the number of valid claims submitted. Final amounts usually depend on how many valid claims are filed, so the published figure is a maximum rather than a promise.
When is the claim deadline?
The deadline to file a claim was June 24, 2025, and it has passed. This settlement is no longer accepting claims.
Do I need receipts or proof of purchase?
You do not need receipts or any other documentation to file. Every claim form asks you to confirm that the information you give is true, and filing a claim you are not entitled to is fraud.
Is the Trans Union, LLC settlement legitimate?
This settlement is administered by American Legal, a court appointed claims administrator. It is docketed as 2:18-cv-05225-GAM in the E.D. Pa., which you can look up yourself. A real settlement never asks you to pay to file a claim. File only on the official settlement website linked on this page.
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